COBRA Administration

Since 1986, employers have had to navigate through the COBRA maze. Continuing legislative changes are making COBRA harder to administer, not easier. Did you know there are 29 possible time frames per beneficiary? You must keep notice language current, stay on top of changing rules and maintain recordkeeping. You should spend your precious time managing your workforce, not administering COBRA.

Employer Concern Infinisource Solution
Time frames We track 29 possible time frames per beneficiary
Notice requirements Our notices exceed IRS model notice requirements
Changing rules and regulations The Research Department monitors legislation on a daily basis 
Documentation Documentation is retained eight years 
Time Infinisource administration relieves your staff of this time-consuming duty

Infinisource COBRA Administration provides:

Administration Components Employer Benefits Participant Benefits
  • Web-based COBRA or Electronic Data Transfer reporting
  • All required notices for a comprehensive COBRA program
  • Management of COBRA elections and premium payments
  • Updates on regulations, legislation and court cases
  • Website and call center support
  • Reduced risk
  • No software to maintain
  • Experts a phone call away
  • Gain time to focus on business
  • Easy-to-use service
  • Reduced workload
  • Reduced claims increase your bottom line
  • Dedicated service team
  • Call center in Michigan
  • Welcome letter with login and password information
  • Invoices
  • Website access to view notices, invoices and payment history
  • Dedicated phone number with extended hours 

Your COBRA Administration Includes:


  • General Notice
  • Qualifying Event Election Notice
  • Notice of Unavailability
  • Extension Notice
  • Conversion Notice
  • Early Termination of COBRA Notice
  • Expiration Notice

Premium Collection

  • Participant welcome letters
  • COBRA elections
  • COBRA premiums
  • Remit premiums to client or carrier
  • Send Insignificant Underpayment Notice
  • Report to client to add/delete COBRA participants
  • Answer inquiries from ex-employees


  • Participant Status Report
  • Daily Status Change Report
  • Premium Remittance Report 


  • Written procedures provided, online including tutorial
  • Maintain federally mandated COBRA documentation indefinitely


  • Monitor COBRA regulations and legal opinions
  • ERISA attorney on staff
  • Immediate notification of relevant changes throughThe Source

Customer Support

  • Certified COBRA Professionals
  • Toll free support Monday-Thursday 8 a.m.-8 p.m. ET, Friday 8 a.m.-6 p.m. ET
  • Website access to notices, invoices, reports, elections and payments  
  • TheNewsroom,our online newsletter that covers legislative updates, important dates and educational opportunities
  • Dedicated care team

To see how we make COBRA administration simpler, view an online demo today.

View a demo  or  Request a quote